PRIVACY POLICY

AYMORA Ventures F.Z.E. | UAE Online Store

Effective date: 17 August 2026

This Privacy Policy explains how AYMORA Ventures F.Z.E. (“AYMORA”, “we”, “us” or “our”) collects, uses, stores, discloses and protects personal data when you visit or purchase from our online store.

1. Who We Are

AYMORA Ventures F.Z.E. is the entity responsible for the online store and for the personal data processing described in this Privacy Policy.

Business district: Ajman Free Zone
Business premises: Ajman Free Zone C1 Building C1, Ajman, United Arab Emirates
Customer service email: support@aymora.ae

For privacy requests, customers may use the contact details above and clearly state that the request concerns personal data.

2. UAE Privacy Law

We process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Personal Data Protection Law), to the extent applicable to our processing activities.

Where another mandatory UAE law or regulation applies to a particular processing activity, we will comply with that requirement as applicable.

3. Personal Data We May Collect

·       Identity and contact information, such as name, email address, telephone number and delivery address.

·       Order and transaction information, such as products purchased, order number, returns, refunds and customer-service communications.

·       Payment and billing information needed to process a transaction. Where payment is processed by a third-party payment provider, that provider may process payment information directly. We do not need to receive or store full card details where the payment provider handles them.

·       Technical information such as IP address, browser type, device information, operating system, approximate location derived from technical information, and information about how you interact with our store.

·       Cookie and similar technology information, subject to your browser, device and available consent/settings.

·       Information you voluntarily provide when you contact us, submit a request, review a product, or communicate with customer support.

·       Information reasonably required to prevent fraud, misuse, security incidents and unlawful activity.

4. How We Use Personal Data

·       To process, confirm and fulfil orders.

·       To arrange payment, fulfilment, shipping and delivery.

·       To communicate with you about your order, delivery, returns, refunds, cancellations and customer-service requests.

·       To provide, maintain, secure and improve our online store.

·       To detect and prevent fraud, abuse, unauthorised activity and security incidents.

·       To comply with applicable legal, tax, accounting, regulatory and record-keeping obligations.

·       To respond to privacy and other lawful requests.

·       To send marketing communications where permitted by law and, where required, after obtaining the appropriate consent. You can opt out of marketing communications at any time.

5. Legal Basis and Fair Processing

We process personal data only where there is an applicable legal basis or other lawful justification under the UAE Personal Data Protection Law and other applicable law. Depending on the activity, this may include performing or taking steps toward a contract with you, complying with a legal obligation, protecting legitimate interests where permitted, responding to a request, or obtaining consent where consent is required.

Where processing relies on consent, you may withdraw consent where applicable. Withdrawal does not affect processing that was lawfully carried out before withdrawal.

6. Fulfilment, Suppliers, Couriers and Service Providers

We may share the personal data reasonably necessary to fulfil an order with authorised suppliers, fulfilment providers, couriers, delivery companies, payment providers, technology providers and other service providers that support our business.

Our store may use third-party fulfilment and dropshipping arrangements. For example, an authorised UAE supplier/fulfilment partner may receive your name, delivery address, telephone number and order details where necessary to prepare and deliver your order.

We do not disclose more personal data than is reasonably necessary for the relevant service. Service providers are expected to process personal data in accordance with applicable law and their contractual obligations.

We do not sell customer personal data as a business activity.

7. Shopify, Payments, Analytics and Cookies

Our online store is operated using Shopify or related Shopify services. Shopify and other technology providers may process technical, account, order and transaction information as necessary to provide their services.

We may use payment processors, fraud-prevention services, analytics tools, advertising tools and cookies or similar technologies. These technologies may collect information about your device, browser and interactions with the store.

You can manage available cookie and browser controls through your device or browser. Disabling certain cookies may affect store functionality.

8. Marketing Communications

Where permitted by law, we may use your contact details to send information about products, offers or updates. Where consent is required, we will obtain it before sending the relevant marketing.

You may unsubscribe from marketing emails by using the unsubscribe mechanism in the message or by contacting us. Transactional messages, such as order confirmations and delivery communications, are not marketing messages and may still be sent when necessary to complete your purchase.

9. International and Cross-Border Processing

Some technology, payment, hosting, analytics, advertising or other service providers used by our store may process personal data outside the United Arab Emirates.

Where personal data is transferred or made accessible outside the UAE, we will apply the requirements and safeguards required by applicable UAE law, including the UAE Personal Data Protection Law and its rules concerning cross-border transfers.

We do not promise that every service provider will process data exclusively inside the UAE; the location of processing may depend on the provider and the services used.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing customer service, resolving disputes, maintaining business and accounting records, preventing fraud and complying with legal obligations.

When personal data is no longer required, we will delete, anonymise or securely dispose of it where appropriate and subject to applicable legal retention requirements.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information and the risks involved.

12. Your Privacy Rights

Subject to the conditions and exceptions provided by applicable UAE law, you may have rights concerning your personal data, including rights to:

·       Receive clear information about certain processing activities.

·       Request access to personal data held about you, where applicable.

·       Request correction or completion of inaccurate or incomplete personal data.

·       Request erasure or deletion where the legal requirements for erasure are met.

·       Request restriction of processing in circumstances provided by law.

·       Object to or request that certain processing be stopped where the law provides that right.

·       Request transfer of personal data in circumstances provided by applicable law.

·       Withdraw consent where processing is based on consent, where applicable.

·       Submit a complaint or request regarding the handling of your personal data.

These rights are not absolute and may be subject to legal conditions, exceptions, identity verification, competing legal obligations and other applicable requirements.

13. How to Make a Privacy Request

Send your request to support@aymora.ae   

Please identify yourself sufficiently for us to verify the request and provide the information necessary for us to locate the relevant data. We may request additional information where reasonably necessary to verify identity and protect personal data from unauthorised disclosure.

We will handle requests within the time and manner required by applicable UAE law. If a request cannot be fulfilled, we will explain the applicable reason where legally permitted.

14. Children

Our online store is not directed at children. We do not knowingly request or intentionally collect children's personal data for marketing purposes. If you believe a child has provided personal data to us, please contact us so we can review the matter and take appropriate action in accordance with applicable law.

15. Third-Party Websites

Our store may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties that operate independently from us. Please review the privacy notice of any third-party service before providing personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business, technology, service providers or legal requirements change. The updated version will be posted on this page with a revised effective date. Material changes will be communicated where required by applicable law.

17. Contact Details

AYMORA Ventures F.Z.E.
United Arab Emirates

Email: support@aymora.ae
Privacy requests: support@aymora.ae

18. Important Business Information

Trade Licence No.: 54800
VAT TRN: 105471693900001

These two numbers should be inserted from the official trade licence and VAT certificate before publication. They should not be guessed or copied from an unrelated document.

19. Official UAE Legal Reference

This policy is designed around the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, together with other applicable UAE requirements. The official UAE legislation portal should be used for the current legal text.

Official legislation portal: https://uaelegislation.gov.ae/